Chief Operating Officer, OnStar
Terry Inch is currently the Vice President of Sales, Marketing and New Business Development at OnStar. He managed several integral business units, including OnStar’s consumer electronics function, corporate sales and partnerships, purchasing, marketing strategy and communications, competitive intelligence and business planning and strategy.
Terry joined OnStar in 2002, and has held several positions during his tenure. He served as Director of OnStar Service Delivery Operations, where he oversaw the customer care and support for OnStar’s 6 million-plus subscriber, managing OnStar’s four call center locations and more than 2,000 OnStar advisors.
Prior to joining OnStar, Mr. Inch was Director of Service Center Operations at H&R Block, where he was responsible for customer service and technical support for over 9,000 H&R Block offices, 18 million clients and two million financial customers.
Before H&R Block, Mr. Inch worked for Sprint Communications from 1984 until 2001, where he advanced to the position of Assistant Vice President, Broadband Sales. Some responsibilities at Sprint included development of sales and marketing strategies, budget development and management, staffing, training and public relations.
He holds a Bachelors degree in Advertising/Public Relations from Michigan State University and a Master of Science in Administration from Central Michigan University.