05-07-19
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GM Leads Eight Segments in J.D. Power Dependability Study
Number of GM’s Top Rankings Exceed That of Any Other Automaker

Dubai, United Arab Emirates –19 July 2005 – Following best-ever results reported in June in J.D. Power and Associates’ Initial Quality Study, General Motors received eight “Most Dependable” awards and placed 18 vehicles in the top three of their respective segments – more than any other automaker -- in the 2005 J.D. Power and Associates Vehicle Dependability Study.

Of all brands participating in the study, Cadillac ranked fifth while Chevrolet received four segments awards outright – more than any other brand – as well as placing another three vehicles among the top three in their respective segments.

"These results serve to cement the fact that GM delivers vehicles with lasting quality," said Terry Johnsson, Managing Director, General Motors. "It is extremely gratifying to see that a number of models which are popular with consumers in the Arab world were rated so highly by this important third party industry analyst."

Segment award winners included the Cadillac Escalade EXT (Light Duty Full-Size Pickup), Chevrolet Silverado HD (Heavy Duty Full-Size Pickup) and GMC Yukon and GMC Suburban (Full-Size SUV).

Measuring problem symptoms, such as malfunctions, noise, vibration and harshness, driveability, dependability and safety, of three year-old vehicles (2002 model year), the J.D. Power and Associates 2005 Vehicle Dependability Study is one of three J.D. Power
and Associates quality metrics, along with the Initial Quality Study, which measures quality after 90 days of ownership, and the Automotive, Performance, Execution and Layout Study, which measures customer perceptions on the design, content, layout and performance of their new vehicles.


CONTACT(S):
Saada Hammad
Communications and Public Relations Manager
General Motors Middle East
Tel (+9714) 3143350
e-mail saada.hammad@gm.com

About GM
General Motors, the world’s largest vehicle manufacturer, was founded in 1908 and has been the global automotive sales leader since 1931. GM today employs about 324,000 people around the world. It has manufacturing operations in 32 countries and its vehicles are sold in 200 countries. In 2004, GM sold nearly 9 million cars and trucks globally, up 4 percent from the previous year, and the second-highest total in the company’s history. GM’s global headquarters are in Detroit.

GM has been operating in the Middle East since the early 1940s. GM’s vehicle brands sold in the region are Cadillac, Chevrolet, GMC, HUMMER, Opel and Saab supported by a unique set of customer-focused services. GM parts and accessories are sold under the GM Parts and ACDelco brands. The regional office in Dubai covers the company’s operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, UAE and Yemen.

In 2004, GM sold around 89,000 vehicles in the Middle East, representing a 55 percent increase over figures recorded in 2003, and the company continues to introduce pioneering programs in the region. More information on GM and its products can be found on the company’s consumer websites www.gm.com and www.gmarabia.com.